Back to the blog

What an augmented role actually looks like

By Sebastián Domínguez ·

Night auditor reviewing a report prepared by an agent

"We gave the whole team AI" usually means somebody bought assistant licences and waited for something to happen. An augmented role is a different thing, and you recognise it by how one person's week changes.

Before and after a week

Before: the advisor spends Monday morning preparing three meetings, Tuesday writing the summaries of those meetings, and Wednesday chasing data for a quarterly report.

After: on Monday they review three briefing packs that are already assembled and adjust the angle of each conversation; on Tuesday they approve summaries drafted from their notes; on Wednesday the report draft is waiting and they work on the argument, not the figures.

The number of hours doesn't change. What they are spent on does.

The four pieces

  • The agent: it runs a complete task, it doesn't answer loose questions.
  • The access: to the real data and tools, or the agent works blind.
  • The boundary: what runs alone, what needs approval, what gets logged.
  • The training: the person has to know when to distrust the output.

Miss one of the four and you get a pleasant experiment that is abandoned in month two.

Why a role and not a department

A role has an owner and an observable routine. A department has meetings. When the scope is a role, the conversation stops being about AI strategy and becomes about what the agent did on Tuesday morning — which is where the learning is.

Keep reading

Where AI agents fail in practice

Almost no pilot fails because of the model. They fail on data access, undefined boundaries and a measurement nobody agreed on up front.

Which role should you augment first?

In a 30-minute first call we can identify the role with the most recoverable hours in your firm — and tell you frankly whether starting there makes sense.